NACA’s process improvement program is designed to create meaningful, lasting change in animal services. This model combines a department assessment with an interactive, officer-led workshop that turns real-world challenges into actionable solutions.

Unlike traditional top-down training, this program gives officer the lead. Teams identify what’s working, what’s not. and collaborate across roles to build a roadmap forward. With ride-along’s, interviews, and data reviews, this assessment provides an authentic view of agency operations, ensuring solutions that are practical and grounded in reality.

The result? Stronger communication, greater buy-in, and real improvements that teams can put into practice right away.

NACA offers the Field Forward program to animal shelters and field services agencies seeking operational support and improvement.

Agencies interested in learning more are invited to submit an interest form. A member of the NACA team will follow up to schedule an exploration call to discuss agency needs, goals, and potential alignment with Field Forward, NACA’s process-improvement framework for animal care and control.

This program is designed to support agencies at various stages of development and tailor support based on each agency’s unique context.

Our goal is to help your entire organization and close partners so with your NACA Field Forward consult, you also benefit from 4 optional hours of virtual consultation with Dr. Sara Pizano from Team Shelter USA and Maddie’s Million Pet Challenge. Topics can include but are not limited to general questions, ordinance recommendations, meetings with elected or other municipal leaders, community programming, intake policies and population management strategies.
https://teamshelterusa.com